Returns & Exchanges
At Blackbird Mountain Guides, we stand by the quality of our technical mountain apparel and want you to be fully satisfied with your gear. If your purchase doesn't meet your expectations, you can return or exchange unworn items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange for a different size.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all mountain-ready tags are attached and the garment is in its original condition.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing